FAQ's

FAQ’S

Quick answers to your common queries.

FAQ’S

Quick answers to your common queries.

How can I change my login phone number?

Please contact us to update your phone number. You can access the "Contact us” options on the app via the dashboard or profile sections on the app.

How can I update my owner profile?

Please contact us to update your owner profile. You can access the "Contact us” options on the app via the dashboard or profile sections on the app.

I've made a booking, but the status is "pending”, what should I do?

If the booking status is pending, it means the holiday home team is still to confirm your booking based on availability of your unit.

How will I know if my booking for owner nights is confirmed?

The booking status, available to see via the "My bookings” section, will show as confirmed.

How can I book owner nights?

You can book owner nights using the "Make a booking” section accessible via the dashboard.

What are owner nights?

Owner nights allow our holiday home owners to book their own unit for personal use. Eligibility and conditions for owner nights are based on each owners individual holiday home agreement.

How often are my Stats updated?

For now, your Stats will be updated once per month. Usually by the 2nd of every month.

How can I contact customer service?

You can access the "Contact us” options on the app via the dashboard or profile sections on the app.

What is the FIVE Owner app?

The FIVE Owner app is for our esteemed holiday home owners, to give them full visibility int the financial performance of their holiday home, easy access to FIVE experiences and a convenient way to book their holiday home for personal use.